Technical Support & Help

Who Do I Contact If I Need Help?
You’re on the right path already! Just submit a ticket on our support page or email us directly at support@zenentertainment.com. You can also chat with a l...
Wed, 19 Nov, 2014 at 12:36 PM
How Long Does It Take To Receive A Response?
Our support hours of operation are 8am-2am EST. If you submit a ticket during business hours, we will usually get back to you within an hour, although usu...
Wed, 19 Nov, 2014 at 12:36 PM
How Do I Submit Feedback?
Just submit a ticket on our support page or email us directly at support@zenentertainment.com. You can also chat with a live chat representative seven days...
Wed, 19 Nov, 2014 at 12:36 PM
What If I Want To Contest The Results Of A Hand Or Tournament?
Just submit a ticket on our support page or email us directly at support@zenentertainment.com. We will investigate the matter and provide you with a respon...
Wed, 19 Nov, 2014 at 12:37 PM
Screen Shot
We apologize for the inconvenience. Please take a screen shot of screen and send us the screen shot. We will investigate. Instructions on how to take and s...
Sat, 17 Jan, 2015 at 12:48 PM
Update Profile
To change your password, sign in to the poker application using your existing password. Once signed in, click your screen name or avatar image in the top-le...
Thu, 7 Jan, 2016 at 12:23 PM
Recommended System Requirements
If you're playing our games from a browser, we strongly recommend you use Google Chrome from a desktop or laptop (PC or Mac). If you don't alre...
Thu, 23 Jun, 2016 at 10:52 AM
How to enable Flash Player in your browser
If you’re getting prompted to install or enable Flash Player, here’s how to proceed depending on which browser you’re using: Chrome If you notice a ...
Wed, 11 Jan, 2017 at 1:40 PM